Privacy Policy

Cosmic Cat Claw Arcade (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you interact with our website, our arcade, our services, and our SMS communications.

Information We Collect

We may collect the following personal information:

• Contact Information: Name, email address, phone number.
• Demographic Details: Date of birth, which we may use to send your birthday tokens.
• Account and Membership Details: VIP membership status, token balance, and purchase history.
• Booking Details: Information you provide when reserving a Squishy Bar seat or a group booking.
• Payment Information: Billing details when purchasing tokens, memberships, gift cards, or event seats.
• Technical Data: IP address, browser type, device information, and browsing behavior.

How We Use Your Information

Your information is used to:

• Process token, membership, gift card, and event purchases.
• Maintain your token balance and your VIP membership.
• Send confirmations, updates, and reminders.
• Deliver birthday rewards and member benefits.
• Provide customer support.
• Share promotional offers and event announcements, with your consent.
• Improve our services and website functionality.

Children’s Privacy

Children are very welcome in our arcade. Our website, however, is intended for adults. We do not knowingly collect personal information online from children under the age of 13. Accounts, memberships, bookings, and purchases must be created and managed by a parent or legal guardian.

A parent or guardian may give us a child’s first name and birthday so that we can apply birthday rewards to the family account. We do not ask children for personal information directly, and we do not use any information about a child for advertising.

A parent or guardian can ask us to review or delete anything we hold about their child at any time. Email privacy@cosmiccatarcade.com and we will take care of it promptly.

Photography and Media

We sometimes take photos and video inside the arcade and at our events to share on our website and social media. If you would prefer that you or your child not appear, let any Cosmic Cat team member know while you are here and we will make sure you are not included. If an image of you has already been published and you would like it taken down, email privacy@cosmiccatarcade.com and we will remove it.

Information Sharing

We do not sell or rent your personal information. We may share your data with:

• Service Providers: Third parties who help us operate our website, process payments, manage memberships, and deliver our services.
• Legal Obligations: When required by law or to protect our rights.

We do not share or sell your phone numbers for SMS purposes.

SMS Communications

SMS Program Terms (TCPA / CTIA Compliant)

By providing your mobile number, you agree to receive promotional and transactional text messages from Cosmic Cat Claw Arcade. Contacts can expect to receive general customer service, reminders, and follow-ups, such as:

• Purchase and booking confirmations.
• Party and event reminders.
• Membership and token balance updates.
• Event announcements.
• Promotional offers.

You can cancel the SMS service at any time. Text “STOP” to the number provided. After you send “STOP,” we will confirm your unsubscribe status by SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up again the way you did the first time, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to info@cosmiccatarcade.com.

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

We do not sell or share your mobile information or phone number with third parties or affiliates for marketing purposes.

For privacy-related inquiries, please refer to this Privacy Policy.

Email Marketing and Opt-Out

By subscribing to our newsletter or submitting your email, you consent to receive promotional content from Cosmic Cat Claw Arcade. You may unsubscribe anytime by clicking “unsubscribe” in any message or by contacting us at info@cosmiccatarcade.com. Once unsubscribed, we will remove your email from future marketing communications.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Choices

You can:

• Opt out of marketing emails as described in the Email Marketing and Opt-Out section above.
• Opt out of SMS messages by replying STOP.
• Update or delete your personal information by emailing privacy@cosmiccatarcade.com.
• Request a copy of the information we hold about you at the same address.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at: